We received a heartfelt and descriptive nomination for the July 2024 clinician of the month! To nominate someone for recognition, please email Melanie Kirk.
Kara Threatt, MSN, ANP, RN, Nurse Practitioner
"Kudos to Kara Threatt for having her response selected as a top Bright Spot in the organization! She truly amplified Duke's "culture commitment" by highlighting how she has adopted the behaviors in the work that she and others do.
Kara was selected out of over 120 responses across Duke Health."
- Omar Hagi, MHA, Division Administrator
Divisions of Minimally Invasive Surgery & Surgical Oncology
Kara Threatt's response:
|
Culture Commitment:
Put People First |
Behavior:
We ask questions, listen to understand, and seek out new and different perspectives. |
We encourage seeking out perspectives of all people involved in our processes related to the patient journey. For example, patient access starts as soon as the scheduling coordinator answers the phone, to the check in team, clinical team, and the checkout team. Understanding how each team member in those steps impacts the patient journey and vice versa is key to establishing strong quality processes for the work of scheduling. |
The DHAS Team for General Surgery, which is led by Amber Scutt-Brown and previously Brandi Pinnell, embodies the "Put People First" behavior. This team collaborates with our clinical providers (MDs and APPs) to optimize the scheduling decision trees and associated referral diagnosis subgroups. This process is crucial to ensuring patients are scheduled appropriately at first contact. As much as it is crucial, it is also very complex and requires meaningful listening sessions with the scheduling staff, clinical teams, and administrators. Understanding everyone's viewpoints, opinions, and recommendations to optimize this process is valuable. In addition to the value, these conversations bring the ENTIRE team together in a collaborative fashion. My brief comments here do not remotely do justice to this work and its importance. I have learned so much by working with this team. Duke is so fortunate to have these compassionate critical thinking teams to take care of our patients. |